Shipping policy

Shipping & Delivery

All LUNEORAE orders are carefully prepared and packaged before dispatch.

Order Processing

Orders are normally processed within 2–5 business days after payment has been confirmed.

As some of our jewelry is handmade, assembled in small quantities or made using naturally individual materials, processing may occasionally take slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Business days do not include weekends or public holidays.

Delivery Times

Estimated delivery times depend on the destination and the shipping method available at checkout.

Any delivery timeframe shown on our website or at checkout is an estimate unless we expressly confirm a guaranteed delivery date.

Where no different delivery period has been agreed, we aim to deliver orders within 30 days of the order being accepted, subject to circumstances outside our reasonable control.

Shipping Costs

Available shipping options and their costs will be shown at checkout before you complete your purchase.

Where a free-shipping promotion applies, the relevant conditions and minimum order value will be displayed on our website or at checkout.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking updates may take some time to appear after the parcel has been handed to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected, reasonable redelivery costs may apply.

Customs, Duties and Import Charges

Orders delivered outside the country or customs territory from which they are dispatched may be subject to import VAT, customs duties, handling fees or other local charges.

Unless checkout expressly states that these charges are included, they are the responsibility of the recipient and are determined by the authorities in the destination country.

We are not responsible for delays caused by customs procedures.

Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruption, customs processing, severe weather, public holidays or incorrect delivery information.

If your order has not arrived within the estimated timeframe, please contact us through the Contact Us page and include your order number.

Lost or Damaged Parcels

If your parcel appears to be lost, or if your order arrives damaged, please contact us as soon as possible.

Where we arrange delivery, responsibility for the goods remains with LUNEORAE until the order is delivered to you or to another person identified by you to receive it.

Contact

For questions about shipping or delivery, please contact us through the Contact Us page on our website.