Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to LUNEORAE.

This website and online store are operated by LUNEORAE STUDIO LTD, trading as LUNEORAE. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to LUNEORAE STUDIO LTD.

We operate this website and provide the related information, content, features, tools, products and services in order to offer you a curated online shopping experience. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping & Delivery Policy and any other policies referenced on our website, describe your rights and responsibilities when you access or use our website, place an order or purchase a product from us.

Please read these Terms carefully. By accessing our website, using our services or placing an order, you agree to be bound by these Terms and the policies made available through the footer of our website.

If you do not agree to these Terms, you should not use our website or services.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

SECTION 1 — ELIGIBILITY AND ACCOUNTS

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract.

Where you create a customer account, you are responsible for keeping your login details secure and for activity carried out through your account.

You agree to provide accurate, complete and current information when using our website or placing an order, including your email address, billing details, payment information and delivery address.

You must not transfer, sell, assign or license your customer account to another person.

We may suspend or restrict access to an account where we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, colours and appearance may vary slightly depending on your screen, device settings, lighting conditions and the natural characteristics of the materials.

Many LUNEORAE pieces contain freshwater pearls, natural crystals, semi-precious stones or other materials that naturally vary in colour, shape, size, texture and surface detail. These variations are part of the character of the materials and do not normally constitute defects.

Because many pieces are handmade, assembled in small quantities or made using naturally irregular materials, each item may differ slightly from photographs or from another piece of the same design.

Product descriptions, prices and availability may be updated from time to time. We may discontinue a product or limit the quantity available for purchase.

Nothing in this section affects your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

SECTION 3 — ORDERS AND CONTRACT FORMATION

When you submit an order, you are making an offer to purchase the products in your order.

An automatic order acknowledgement does not necessarily mean that we have accepted your order. A binding contract is formed when we confirm that your order has been accepted or when we dispatch the products, whichever occurs first.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• payment cannot be authorised;
• pricing or product information contains a material error;
• we reasonably suspect fraud or unauthorised activity;
• delivery to the requested destination is unavailable; or
• the order breaches these Terms or applicable law.

If we cancel an order after payment has been taken, we will refund the relevant amount to the original payment method.

Please review your order carefully before submitting it. If you notice an error or wish to request a cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after processing or dispatch has begun.

Products purchased from our website are intended for personal use unless we agree otherwise in writing. They must not be purchased for unauthorised commercial resale.

SECTION 4 — PRICES, TAXES AND PAYMENT

Product prices are displayed on our website and may change without notice. The price charged will normally be the price shown when you place your order.

Delivery charges and any applicable taxes will be displayed during checkout where required.

For international deliveries, customs duties, import VAT, handling charges or other local fees may be imposed by the destination country. Unless checkout expressly states that such charges are included, they are the responsibility of the recipient.

You agree to provide accurate and authorised payment information.

Payments are processed through Shopify and the payment providers made available at checkout. We do not directly store complete payment-card information.

Promotional codes and discounts are subject to any additional conditions communicated with the relevant promotion. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively.

If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the affected order and issue a refund.

SECTION 5 — SHIPPING AND DELIVERY

Orders are processed and delivered in accordance with our Shipping & Delivery Policy, available through the footer of our website.

Any delivery date or delivery timeframe provided is an estimate unless we expressly agree to a specific guaranteed date.

We are not responsible for delays caused by customs processing, incorrect delivery details, carrier disruption or circumstances outside our reasonable control. This does not affect any rights you may have under applicable consumer law.

Where we arrange delivery, responsibility for the goods remains with us until they are delivered to you or to another person identified by you to receive them.

If you independently arrange delivery through a carrier that was not offered or selected by us, responsibility may pass to you when the goods are delivered to that carrier, to the extent permitted by applicable law.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an error.

If a parcel is returned to us because the address was incomplete or incorrect, delivery was refused or the parcel was not collected, we may charge reasonable redelivery costs where permitted by law.

SECTION 6 — RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are governed by our Returns & Refunds Policy, available through the footer of our website.

Where applicable law gives you a statutory right to cancel an online purchase, these Terms do not restrict that right.

Returned products must be handled only to the extent reasonably necessary to inspect their nature, characteristics and functioning. We may make a lawful deduction from a refund where the value of a returned product has been reduced by handling beyond what would reasonably be permitted in a physical shop.

Certain products may be excluded from change-of-mind returns where an applicable legal exception applies. Any exclusion will be clearly explained in our Returns & Refunds Policy and does not apply to products that are faulty, damaged or not as described.

Approved refunds will normally be made to the original payment method.

Nothing in our Returns & Refunds Policy limits your statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.

SECTION 7 — INTELLECTUAL PROPERTY

All content made available through our website—including our brand name, logo, product names, designs, text, photography, graphics, videos, layout and other materials—is owned by or licensed to LUNEORAE STUDIO LTD and is protected by applicable intellectual-property laws.

You may access and use our website for personal and non-commercial purposes.

Without our prior written permission, you must not:

• reproduce or republish substantial parts of our website;
• copy or commercially use our product photographs or descriptions;
• modify, distribute, sell or create derivative works from our content;
• use our name, logo or branding in a way that suggests endorsement or affiliation;
• remove copyright, trademark or ownership notices; or
• use our content for unauthorised commercial, training or promotional purposes.

No ownership rights are transferred to you through your use of our website.

Shopify and any third-party names, logos and trademarks appearing on the website remain the property of their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to tools, payment services, applications or other functionality supplied by third parties.

Third-party services may be subject to their own terms and privacy policies. You should review those terms before using the relevant service.

To the extent permitted by law, we are not responsible for the availability, operation or independent acts of third-party services that we do not control.

We may add, change or remove website features and third-party integrations from time to time.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

A link does not mean that we endorse, control or accept responsibility for the third-party website, its content, products, services or privacy practices.

You access third-party websites at your own discretion and should review their terms and policies before entering into a transaction or providing personal information.

Questions or complaints concerning a third-party product or service should be directed to the relevant third party, except where applicable law provides otherwise.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

LUNEORAE is powered by Shopify, which provides the ecommerce platform that enables us to operate our online store.

However, purchases made through our store are made directly from LUNEORAE STUDIO LTD, not from Shopify.

Shopify is not the seller of our jewelry and is not responsible for fulfilling orders, providing our products or handling product-related customer-service obligations.

Nothing in this section excludes any responsibility that Shopify may independently have under applicable law or its own contractual obligations.

SECTION 11 — PRIVACY

Our collection and use of personal information are governed by our Privacy Policy, available through the Legal section or footer of our website.

Because our store is hosted by Shopify, Shopify processes certain personal information to provide and improve the ecommerce platform and related services.

Other service providers—including payment processors, delivery companies, analytics providers and customer-service tools—may also process information where necessary to provide their services.

Please review our Privacy Policy for further information about how personal information is collected, used, shared and protected, and how you may exercise applicable privacy rights.

SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT

Where you submit a review, image, comment, suggestion or other content to us, you confirm that:

• you own the content or have permission to submit it;
• it is accurate to the best of your knowledge;
• it does not infringe another person’s intellectual-property, privacy or other rights;
• it is not unlawful, abusive, threatening, defamatory, discriminatory or misleading; and
• it does not contain malicious software or undisclosed promotional material.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and adapt the submitted content for operating, improving and promoting our business and services.

This licence does not transfer ownership of your content to us.

We may remove or decline to publish content that breaches these Terms or applicable law. We are not required to publish, retain or respond to every submission.

SECTION 13 — ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, delivery charges or delivery times.

We may correct errors and update information where reasonably necessary.

If an error materially affects an order that you have already placed, we will contact you where appropriate and provide any options required by applicable law, which may include confirming the corrected information or cancelling the affected order for a refund.

SECTION 14 — PROHIBITED USES

You must not use our website or services:

• for unlawful, fraudulent or malicious purposes;
• to infringe our rights or the rights of another person;
• to submit false, misleading or deceptive information;
• to harass, threaten, abuse or discriminate against another person;
• to introduce viruses, malware or other harmful code;
• to collect personal information without lawful authority;
• to send spam or unauthorised promotional communications;
• to impersonate another person or organisation;
• to interfere with the security or proper operation of the website;
• to bypass access restrictions or security measures; or
• to scrape, copy or extract website content for unauthorised commercial use.

We may restrict or terminate access where we reasonably believe that these restrictions have been breached.

SECTION 15 — SUSPENSION AND TERMINATION

You may stop using our website at any time.

We may suspend or terminate access to our website or services where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful activity or create a security risk.

Termination does not affect rights, obligations or liabilities that arose before termination.

Provisions which by their nature should continue after termination—including intellectual property, liability, privacy, governing law and payment obligations—will remain effective.

SECTION 16 — WARRANTIES AND CONSUMER RIGHTS

We aim to provide our website and services with reasonable care and skill.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Information on the website is provided for general information and product-purchasing purposes. You remain responsible for determining whether a product is suitable for your intended use.

Nothing in these Terms excludes or limits any guarantee, warranty, right or remedy that cannot lawfully be excluded or limited, including your statutory consumer rights.

Any exclusion or limitation stated in these Terms applies only to the fullest extent permitted by applicable law.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights; or
• any other liability that cannot legally be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase as a consumer, we do not exclude liability for loss or damage to your property caused by products supplied by us where we are legally responsible.

We are not responsible for business losses—including loss of profit, revenue, business opportunity, goodwill or anticipated savings—where products were purchased wholly or mainly for personal use.

SECTION 18 — INDEMNITY FOR UNLAWFUL BUSINESS USE

This section applies only where you use our website or services for business purposes.

You agree to compensate us for reasonable losses, claims and costs arising directly from your unlawful use of the services, infringement of another person’s rights or material breach of these Terms.

This section does not apply to the extent that a loss was caused by our own breach, negligence or unlawful conduct.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

These Terms and the policies referenced in them form the agreement between you and us regarding your use of the website and purchase of our products.

Nothing in this section excludes liability for fraud or prevents either party from relying on mandatory rights under applicable law.

SECTION 21 — ASSIGNMENT

You may not transfer your contractual rights or obligations to another person without our written consent, except where applicable law permits otherwise.

We may transfer our rights and obligations to another organisation, provided that doing so does not reduce your rights under these Terms.

Where required by law, we will notify you of such a transfer.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident in another country, you may also benefit from mandatory consumer-protection laws in your country of residence. Nothing in these Terms deprives you of protections that cannot lawfully be excluded.

The courts of England and Wales will have jurisdiction, except where applicable mandatory law gives you the right to bring proceedings in the courts of another jurisdiction.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not affect their interpretation.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on this page together with an updated effective date where appropriate.

Changes will not normally apply retrospectively to orders that were already accepted unless required by law.

Your continued use of the website after updated Terms take effect means that the updated Terms will apply to future use of the website and future orders.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service may be submitted through the Contact Us page available on our website.

Our business details are:

LUNEORAE STUDIO LTD
Trading name: LUNEORAE
Website: www.luneorae.com
Company registration number: 17296506
Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom