Returns & Exchanges

We hope you love your LUNEORAE piece. If it is not quite right for you, we offer returns and exchanges within the conditions below.

Returns

You may return your order within 30 days of receiving it.

Please contact us before returning your item so that we can provide you with the necessary return instructions.

Returns should be sent to:

LUNEORAE Returns
Garay u. 13
1076 Budapest
Hungary

For change-of-mind returns, customers are responsible for the cost of return shipping. We strongly recommend using a tracked shipping service, as the returned item remains your responsibility until it reaches us.

Items should be returned in their original, unworn and undamaged condition, with the original jewellery seal and packaging intact wherever applicable.

Once your return has been received and inspected, we will process your refund to the original payment method.

Any refund will be processed in accordance with applicable consumer law, including any legally required refund of standard outbound delivery charges.

Exchanges

You may request one complimentary exchange per order within 30 days of receiving your order.

Please contact us before returning your jewellery. The original item should be sent to our Budapest return address above.

For a change-of-mind exchange, customers are responsible for the cost of sending the original item back to us.

Once we receive and inspect the returned item, your replacement piece will be handmade after your exchange is confirmed.

Please allow approximately 1–3 weeks from confirmation of the exchange for your replacement piece to be made and delivered.

For your first eligible exchange, LUNEORAE will cover the shipping cost of sending the replacement piece to you.

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and photographs of the item.

Where an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law. You will not be responsible for the necessary return or replacement shipping costs for an eligible claim.

Important

Our 30-day returns and exchanges policy is provided in addition to your statutory consumer rights.

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection law.